Terms of Service

1. Who we are

Style & Flow Surf is operated by 3-102-955486 SRL, a company registered in Costa Rica. You can reach us at hello@styleandflow.surf and we read every message.

2. What we provide

You upload video of yourself surfing. A qualified coach watches it, records a voiceover, draws on the footage and writes feedback, and returns it to you within 48 hours of upload.

You can ask follow-up questions on any review, set goals, and keep a library of everything you have uploaded. Every three months we also produce a written summary of your progress, and that summary is compiled with the help of AI — see the Privacy Policy for exactly how.

That summary is the only place AI appears anywhere in this service. Your surfing is never analysed by a machine. A real coach watches every video, wave by wave, and the voiceover, the drawings and the written notes are all theirs. The quarterly summary is assembled from what your coach has already told you — it does not add an opinion of its own.

Coaching is opinion and instruction, not a guarantee of any particular result. How much you improve depends on you.

3. Your account

You need a valid email address you actually control — it is how we deliver your feedback and how you recover your password. If you give us an address you cannot access, we may not be able to reach you or restore your account.

Keep your password to yourself. You are responsible for what happens under your account.

You must be at least 16 to hold an account. If you are under 18, a parent or guardian must read and agree to these terms on your behalf.

One account per person. Sharing an account so that several surfers get reviews on a single subscription is not permitted.

4. Plans, billing and renewal

Subscriptions are monthly and are billed through Whop, our payment provider. We never see or store your full card details.

Each plan includes a set number of video reviews per month. Your allowance resets on your billing anniversary — the date you subscribed — not on the first of the calendar month.

Unused reviews do not roll over. If you do not use your whole allowance in a month, it starts fresh at your next renewal rather than adding to it.

Your subscription renews automatically each month until you cancel. Prices are in US dollars.

If we change prices we will tell you before the change applies to you, and you can cancel if you would rather not continue.

5. Extra reviews

If you need more reviews than your plan includes, you can buy an extra one as a single payment.

Unlike your monthly allowance, extra reviews you have paid for do stay on your account until you use them. They do not expire at the end of the month and they carry over for as long as your account is open.

6. Changing plans, pausing and cancelling

You can cancel at any time and there is no cancellation fee. You go on uploading and receiving reviews until the end of the month you have already paid for. Refunds are covered in clause 7.

Instead of cancelling you can pause for one month. Pauses are a single month at a time and cannot be taken back to back.

Upgrading takes effect immediately. Downgrading takes effect at the end of your current paid month, so you are never charged twice in one period.

If a scheduled payment fails we will try again a few days later and tell you. If it fails again, the subscription ends.

Your library is permanent. Every video and every piece of feedback stays available to you even if you cancel or pause.

7. Refunds and cancelling

We do not give refunds. That includes part-used months and months in which you did not use all of your reviews. Subscriptions are monthly and inexpensive, and the coaching work is done as soon as you upload.

You can cancel at any time, and cancelling is immediate in the sense that no further payment will be taken. What you keep is the month you have already paid for: you can go on uploading and receiving reviews until the end of that paid period, and on that date the ability to upload new videos and receive new feedback ends.

Cancelling does not touch your library. Every video you have already uploaded and every piece of feedback you have already received stays available to you permanently — see clause 6.

If a review does not arrive within the 48-hour window, tell us and we will add an extra video review to your account, free. It sits there until you use it and does not expire.

None of this affects any refund rights you have under the consumer law of the country you live in.

8. The 48-hour turnaround

We count the 48 hours from a successful upload. If a coach is unavailable we reassign your video to another coach rather than let it run over.

Very occasionally something outside our control — a platform outage, for example — delays a review. We will tell you if that happens, and clause 7 applies: you get an extra review.

9. Your videos stay yours

You own the footage you upload. Nothing here transfers ownership to us.

You give us permission to store your video and show it to the coach reviewing it, so that we can provide the service. That permission exists only for running Style & Flow.

We will not use your footage in marketing, on social media, or anywhere public without asking you first and getting a clear yes.

The feedback your coach produces — the voiceover, the drawings, the written notes — is provided for your personal use. Please do not republish or resell it.

10. What you can upload

Upload footage of yourself surfing. That is what the service is for.

Do not upload anything you do not have the right to share, anything featuring other people who have not agreed to it, or anything unlawful, abusive or sexual.

We may remove content that breaks this clause and, in serious cases, close the account.

11. Surfing is a risky sport

Our coaches give technique feedback on video. They are not present, cannot see conditions on the day, and are not assessing whether a wave, a break or a session is safe for you.

You are responsible for your own safety in the water: your judgement of conditions, your equipment, your fitness and your limits. Never attempt something because feedback suggested it if conditions or your ability say otherwise.

Nothing we provide is medical, physiotherapy or fitness advice. If you have an injury or a health condition, talk to a qualified professional.

12. Availability

We aim to keep the service running continuously, but we cannot promise it will never be unavailable. We rely on third parties for video, payments and hosting, and they occasionally have outages.

We may change or improve features over time. If we remove something significant that you are paying for, we will tell you.

13. Ending an account

You can close your account whenever you like by writing to us.

We may suspend or close an account that breaks these terms, particularly clause 3 (account sharing) or clause 10 (what you can upload). Where it is reasonable to do so, we will warn you first.

14. Liability

We provide the service with reasonable care and skill. To the extent the law allows, our total liability to you is limited to the amount you paid us in the twelve months before the issue arose.

We are not liable for injury arising from surfing itself — see clause 11 — or for losses we could not reasonably have foreseen.

Nothing here limits liability that cannot lawfully be limited.

15. Governing law

These terms are governed by the laws of Costa Rica, and the courts of Costa Rica have jurisdiction. If you are a consumer elsewhere, this does not remove protections you have under the law of the country you live in.

16. Changes to these terms

If we change these terms materially we will tell you by email or in the app before the change takes effect. Continuing to use the service after that means you accept the new version.

17. Contact

Questions about any of this: hello@styleandflow.surf.